Shipping Policy
Orders are processed within 24 hours of being placed and will be dispatched within 1 to 2 business days.
- UK & EU Shipping: We use Royal Mail Special Delivery for all orders within the UK and the EU.
- US Shipping: Orders to the United States will be shipped via UPS.
Estimated Delivery Times:
- UK: 1 - 3 business days
- EU: 3 - 5 business days
- International (including the US): 5 - 10 business days
Shipping costs will be calculated at checkout based on your location and order size. All orders will include tracking information, which will be provided once your order has been dispatched.
Returns and Exchanges Policy
We do not offer refunds for any purchases.
However, if an error is made on our part (wrong item, size, colour, or type), we will gladly offer an exchange.
- Return Window: You must contact us within 48 hours of realising you have received an incorrect order.
- How to Request an Exchange: Please email us at admin@mattarchive.com with your order details and the issue.
- Return Shipping: We will provide the return address once we’ve discussed your case via email. The cost of return shipping for any internal mistakes will be covered by us.
- Condition of Items: The item must not have been worn under any circumstances and must be returned in its original condition.
- Exchange Process: Once you contact us, we will guide you through the exchange process.
All items are eligible for exchanges if the error was made by MATTARCHIVE LTD.